Customer service is very important to us... and to you.
Customer support PRAISE thread on Audio Asylum! Wonderful!
Customer support PRAISE thread on the 3DAudio board.
EveAnna,
I'm 52 years old and have been into the
high end audio since my
mid 20s and I have NEVER received better customer service then I have
from you. It has been truly a pleasure to deal with you.
Thanks, Scott Holman
hey paul
man, that was fast. TBar kit just arrived, i wasn't expecting it until
next
week!
i just wanted to say that you guys have really got it together. every
aspect of the Manley operation is first class - communication, service,
can-do attitude, packaging etc.... also things like availability of
schematics, which puts other companies to shame. not to mention the
quality
of the products in the first place! but one thing i've learned recently is
that the best sounding EQ (no names mentioned) is not much use to me if it's
sitting on my tech's bench for a month while we do battle with the company
for even a partial schematic. your after-sales work makes me want
everything in the studio to be a Manley product. and who knows, maybe one
day it will!
many, many thanks,
wez
--
Thanks Wez, we appreciate it. It takes a big commitment in time and money to
support products, but it always pays off in
customer loyalty. As I mentioned in a previous e-mail, if there are any
questions regarding the installation just let me know, I've done a bunch of
these things. -- Paul Fargo, Manley Service Department
Hello Manley Team,
I would like to take this opportunity to thank each of you for your
work on my new Steelhead. You are to be commended on your attention to
my problem. EveAnna, as the owner I appreciate you listening to my
concerns. Paul, Mitch, and Humberto, I thank each of you for going the
extra mile to make sure this unit works for me. In today's business
environment too many companies don't get it - you obviously understand
that customer service is more important than ever. In my correspondence
with EveAnna she brags about her team members, and I can see why.
I will report back once I have had the chance to audition the unit.
Best regards,
Todd Coleman
Paul:
I like to thank Manley Labs, but you Humberto and Martin in particular in
fixing the indicator lamp in my Steelhead power supply. I took it to Chino
today and Humberto saw to it being fixed quickly. Thank you! Thank
you!
What I am grateful for is the flexible way you guys have to accommodate the
customer. It was very nice to arrange for me to go to Chino (20 miles from
my home) rather than to ship the unit to Arizona for a small lamp. I am
not
sure I would spent the money for shipping to fix something that did not
affect the function of the unit. However, I most definitely feel much
better having it fixed and works perfectly. Good job guys and you have one
greatly satisfied and appreciative customer.
Truly,
William
Thank you EveAnna, Hutch, Paul and
everyone.
Your service, treatment and products have been nothing short of the ABSOLUTE
BEST. You've got a lifelong customer. I'm getting stellar results with my Slam
and massive passive. I'm a producer/composer for Videohelper in New York.
(nude staff photos at Videohelper.com).
We're a production music company providing music for the networks etc. We've had
a couple of booths at the NAB shows for the past eight years and I've
always wondered if that convention would be worth your effort. I get a lot
of clients asking me how I get my sound, and I tell them how heavily I depend on
my Manley gear. So thanks again for doing such great work you've helped me
immensely.
Chris
Excellent, thank you very much. I am excited to try it tonight!
New
gear day is always a good day.
B.T.W., thanks for being you! I enjoy your comments in chat rooms
about gear and music and stuff. I love companies where I can contact
someone right away. There are a few mfg's out there who tell it like
it is, (and make it like they tell it). In doing so, make buying
gear a better experience for us studio cats. You are definately one
of those people.
Keep on Truckin', Erik.
I e-mailed you about two months ago to credit you on your awsome web site.
Since then I have purchased your Manley SE/PP300B retro amps on the second hand
market. Which by the way, are very hard to find. I had a few
questions regarding these amps and was forwarded to your employee by the name of
"Paul". Apparently he is the answer man for techical questions.
He went out of his way to answer my questions and was very patient with me.
I want you to know how much I appreciate having someone of his expertise to
answer all my questions. I am recovering from a second back surgery in two
months and I sometimes have difficulty getting my thoughts across due to the
medication I'm on. But, I never once felt rushed or that Paul was
impatient with me. I just want to say thank you and tell you what a
pleasure it is to do business with a company that really takes the time to
listen. By the way, I sold all my [other hifi brand] equipment because
your product is the best I have experienced in 300B's. I am hoping
to obtain the neon classic 300B's in the near future now that I know how great
your company stands behind your products.
A loyal customer, Carl Flowers I could never thank you enough.
EveAnna,
The PSU is heading back to you. All indications are that everything is
now okay!
I also wanted to take a moment, again, to thank you and tell you how
impressed I am by your willingness to help. Our family company is a
leader in its industry, and has enjoyed success over the years because
my Grandfather always taught that "the customer is always right", a
motto which we still operate by today. Although this is simply common
sense, most businesses do not practice this philosophy. I've had many
problems with equipment over the years, and most of resolutions end up
being a long drawn out process.
Your positive, upbeat personality is well known. I hope that your
current customers, as well as prospective customers, also understand how
willing you are to stand behind your product.
Best Regards,
Todd Coleman
Hi EveAnna:
I just want to say 'thanks' and a big thumbs-up for Paul in the Manley
Service Department! My 300B linestage lost a channel a couple of
weeks ago
and Paul diagnosed the problem over the phone in about one minute and sent
me the resistors I needed to replace in the next day's mail. I've talked
to
him a couple of times since and got some minor points clarified - this is
GREAT service. Thanks to all and best wishes.
--
Best Regards,
Blair Roger
Paul, the cap and tube arrived today and everything
seems fine. It takes, and holds bias. As usual Manley
has proved to be the best audio company I have ever
dealt with. So thank you Eveanna and Paul, you are
great people. With thanks, Dean Willis.
I've had a Variable Mu since they first came out. I use it on virtually every session. Everything sounds beautiful through it. When I mix it's always on the stereo buss. My friends always bother me to tighten-up and thicken their tracks and mixes with it. The "MU" makes everything seem like a toy. One very important thing, Manley's product service is exceptional, even if you just think something might be off. I also own their 2ch. 40db mic pre. They're making a new stereo Eq so there goes another 3/4G's.
LOUIE TERAN
hey E-
marty from Austin, Tx here...hope all is well w/ you and the crew out west.
so i just wanted to drop the boss (you) a letter saying how excellent your
service department was. we had some issues w/ one of our Ref Card mics,
and your folks fixed us up nicely. it appears that you guys fixed/replaced
the capsule assembly and a 10K 3W resistor...for the low low price of
nuthin.
i'm not sure if we're still under warranty, though the invoice says we
are...and i'm surely not trying to blow a sweet deal for us...but i have to
say i f*cking love you guys.
anyway, that's it. just wanted to say thanks to you and your crew (paul
fargo is listed as the tech) for coming through for us.
see you at AES,
marty.
Hi,
I just want to say thanks for the superior gear that you
make, and for a great staff as well.
I have collected a lot of your pro audio gear
over the last few years and I am Manley man!
The craftsmanship and quality is second to none.
I also wanted to send a thanks to Paul for sending me a Tube last week.
I've only had to speak with him a few times, and everytime he's been
great to deal with.
Thanks again for the great stuff.
Keep up the good work,
Brad Albetta
Monkey Boy Studios
New York NY
I would like to thank you for everything.
I have a Voxbox, Dual Elop, and a DVC along with my Reference Cardoid. As a
general rule, I dread talking to tech support. Most of the time E-mails are
unreturned. My experience with you has been top notch and makes me feel
better about shelling out big bucks for your gear. I won't hesitate to
recommend Manley gear to any one I come in contact with.
Thanks again,
Steve
By the way, I had contact with Hutch before I bought the voxboxes because
there were two for sale on ebay (a rare thing) from one guy . They were in
the first 100 made, so I was curious about the difference from then to now
and I was really considering buying them. Hutch was incredible. I
can say
this because I sell very high end computer networking products and services
for a living, and in your world and mine this kind of sale is a special
thing. Hutch was able to do this delicate dance without bashing the older
units, but was great in explaining the merits of the tube change from then
to now. He also made it perfectly clear that I would get full support on
the used boxes and he would be able to put in the new tube & do the changes
at a small fee to me. In the end, I made the decision to go new based on
the fact that I would own these boxes forever, and the few hundred dollars
in price was not enough to go used. It was very encouraging to see them
attracting bidding that was within a few hundred bucks of what I would pay
for them new. Hutch taking the time to speak with me personally made a
huge
impression to me on your comitment to your customers, and his posture was
very refreshing. His sales style was fabulous!
I am feeling a bit snobby noting the fact that I have two of only 850 or so
voxboxes in existance. What an honor!
I also spoke with one of your tech support guys with a few questions after I
got the boxes in hand. I forget his name, but he spoke with a heavy
accent.
He was top notch, and I speak with high level tech support people every day
with my job (Cisco, IBM, Compaq, etc).
A perssonal response right away form the President, personal conversation
with the design engineer pre-sale, and real time top notch tech support...am
I dreaming?
Keith Schneider
MicroAge
Hi Eve Anna. D'Mer here !! Just a quick thanks. My 500's
look and sound
wonderful. I will give you a full report/review once I can get more time.
But what I also wanted to let you know is that Mickey, Lisa, Gamma and all
the rest of the people I dealt with were just great. I had a few problems
out of the box and they all seemd to be on the same team. It is great to
see
that they all seem to have the same goal in mind, taking care of the
customer. They way you treat your customers is the way I do as well and
that
is hard to find these days. So, Cheers to you on having your employess
take
on your vision. Talk with you later. D'Mer....................... PS.
Keep
me updated on the Neo-300 Retros.
EveAnna,
I'm really glad we had the chance to meet at NAMM.
I am really relieved to know that not all people in the music
industry
are snobs. As the president I know that you have many responsibilities and
most likely overwhelmed by things to do and people to see. Nonetheless,
you
took time to talk to a no one like me and I really appreciate that.
That kind of care and respect shows in the employees that
work for you.
Thank you again for being such a cool person and good luck on
all your
endeavors.
Joe Koyanagi
Silver Chair Music Productions
c/o Brooklyn
Boy Books/Entertainment And Information
EveAnna,
Thanks for the quick n/c fix on my Vari-Mu. I was back in business on Tues.
thanks to you.
It's no wonder Manley is a successful company: great products, great service
& support.
Now if only Santa will bring me a Massive Passive...
Barry
______________________________________
Barry Corliss
MASTER WORKS CD Mastering
Seattle, WA (206) 282-2274
http://www.master-works.com
______________________________________
I scratched the cover on my control master preamp, (serves me right for being
clumsy). Paul Fargo sent me a new cover IN ITALY in three days net (over a
weekend). The world is getting smaller but premium hi-fi isn't getting any
cheaper. Manley service is a GOOD investment.
michele surdi
rome
italy
Dear Paul,
Thank you for sending the fuses (and spares) so promply. The Stingray is
back
up and sounding beautifully. It's refreshing to deal with a company
that is so
responsive to their customers' needs. You guys are the best!
Thanks again,
Ken Bach
Larry -
I'm
glad you like the Variable-MU as much as I do. It is a nice piece and
I haven't printed a mix without it in more than two years (which
includes at least one platinum album). I also own the dual 40 dB mic
amp and use it a lot. I think you will like it as much as your
limiter. While tracking an extremely LOUD singer last year, I kept
getting some obnoxious crunch. I blamed the mic amp, even though I
new the gain controls are actually input trims before the gain stage.
The Manley folks were mystified, I was freaking, and they responded
with a remarkable bench test of the 40 dB mic amp under various
loads. In nearly thirty years of this work, I've never had any
manufacturer do more than blow me off, much less put their box
through the wringer and send me the results! To make a long story
short(er), the mic amp is capable of huge output levels into most
loads and I figured out finally that the C12-VR mic was actually
blowing up and needed a full 20dB pad switched in for this vocalist
(a first for me). Get your hands on one of those Manley mic amps,
you'll like it.
Regards, Mark Williams
EveAnna Manley wrote:
Dear Josep,
The
Purist will be more "clean" than the older VTL Deluxe, but you know what,
for that deal and the fact that the unit is all hot- rodded, and the
fact that it is already with you, keep that Deluxe. It's a nice
piece.
Cheers, EveAnna Manley
and in reply....
Dear EveAnna,
First of all let me thank you and congratulate you also for being so sincere... It's not easy to find someone so honest in any business, not to mention in audio (where much of the times people "hear" not music trough his system but other people's words, if you understaind me...). It was easy for you just to tell me "OK Josep, the Deluxe they offer to you is obsolete and our new Purist will sound a lot better, etc" but you just has been (I think) really sincere when telling me that for the price it is just OK. I agree, and after another day listening to it (today I have had more time than yesterday...) I am sure that it is better than any other preamp I tried at home, and they are not few: C-J PV10 (very close second), Classé basic, Copland, Counterpoint SA5.1... and Krell! (the worst, worst ever than my AV Sony slightly modified by myself). I will not take more of your time. Thanks and congratulations again, and you can be sure that you have here not only a satisfied not-YET-customer (is just quuestion of time, next thing must be a DAC...) but someone with lots of friends that will be heavily recommended on your products (is they are half the honest than you, they are simply great), and why not also a friend.
Best
regards,
Josep, Spain
Subject: Re: Avalon 737/Manley Voicebox opinions on rec.audio.pro
Date: 21 Jul 1998
From: CP DRIVERE
I own and love the manley electro-optical limiter and the avalon 737sp. Although, I have not heard the voxbox, I am sure the limiter section is excellent.
I really, really like the manley limiter. It just sounds great on electric guitars and bass. I prefer it to the opto limiter on the avalon. I feel the magic to the avalon is the discrete eq section....this is worth the price of admission.
The mic pre section on the Avalon 737sp ranks right up there with my John Hardy M-1 (my personal favorite) and my discrete Neve. Although I do not own one, The manley pre's that I have heard are superb.
I would think the pre's in these units to both be good. I would give the nod to manley in the limiter section and give the nod to avalon in the eq. Both are made by top shelf manufacturers, although I have personally found the staff at Manley to be extremely helpful and responsible. Either choice should net you the results you hope for.
Pete
Subject: The sturdiness of Manley Date: 1996/10/13 Newsgroups: rec.audio.pro Fletcher wrote: we *never* miss deadlines, we probably have one of the fastest turn around time of *any* >service/restoration shop in the country. .....Anybody want to testify?
Ken Hickey writes:
Dear EveAnna Manley,I just received the tubes this afternoon! Thank you very much, I'm and extremely appreciative of the fact you sending the tubes as priority shipment. I will hook them up this evening and should have the system firing over the weekend once again. Will let you know how it goes.IOnce again, thank you very much to both you and Mickey. I think you got a great person handling customer services.I wish you and all at Manley Labs a wonderful & fruitful future!!!Best regards,Rajeev Jayasinghe
Sri Lanka
Some people demonstrate their loyalty to Manley Labs by buying a lot of our gear.
Pictured above: International Superstar Allen Wrench.
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